Refund policy
Returns & Refund Policy – Kurt Marques
Last updated: September 2026
Thank you for shopping with Kurt Marques. We hope you'll love every piece. If something isn't quite right, we're here to help.
Returns
We offer a 30-day return window from the date your order is delivered.
To qualify for a full refund under our voluntary 30-day return policy, items should be:
- Unused and unworn, except as necessary to try on the item
- In their original condition
- Returned with original tags and packaging where possible
Returns can be requested directly through your customer account.
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Your Right of Withdrawal (EU Customers)
If you are a consumer within the European Union, you generally have the legal right to withdraw from your online purchase within 14 days from the day after you receive your order, without giving a reason.
You may exercise your right of withdrawal through our online return/withdrawal function or by contacting us at hello@kurtmarques.com.
After notifying us that you wish to withdraw from your purchase, the goods must be returned within the applicable legal timeframe.
You are responsible for the direct cost of returning the goods unless the item is faulty, damaged, or incorrect.
Your statutory right of withdrawal is separate from, and is not limited by, our voluntary 30-day return policy.
Order Cancellations
If you wish to cancel an order before it has been fulfilled, please submit a cancellation request through your customer account as soon as possible.
If your order has already entered production or fulfilment, we may be unable to stop the shipment. This does not affect any statutory right of withdrawal or other consumer rights that may apply after you receive your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product, where relevant
Please contact us before sending back any damaged, defective, or incorrect item. We will review the issue and provide instructions. In many cases, a return is not required. If a return is necessary, we will provide the correct return address and arrange return shipping at no cost to you.
Refunds
Once your returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to your original payment method.
Where you exercise your statutory right of withdrawal, refunds will be handled within the time limits required by applicable law. For returned goods, we may withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, where permitted by law.
After a refund has been issued, please allow additional time for your bank or payment provider to process the transaction.
Non-Returnable Items
Certain items may be excluded from our voluntary return policy where permitted by law, including:
- Gift cards
- Products that have been personalised or custom-made specifically to your individual specifications, where the statutory exception applies
- Products that have been worn, washed, damaged, or otherwise used beyond what is necessary to inspect or try on the item
These exclusions do not limit any statutory rights you may have in relation to faulty, damaged, or incorrect goods.
Consumer Rights
Nothing in this policy limits your rights under applicable consumer protection laws, including the Swedish Consumer Sales Act (Konsumentköplagen) and applicable EU consumer protection legislation.
Contact
If you have any questions regarding returns, cancellations, refunds, or product issues, please contact us:
Kurt Marques
Villavägen 7
748 40 Örbyhus
Sweden
Email: hello@kurtmarques.com